Helpline Number +91-900 844 0246

  • fullslide1
    Customer care not resolving your issues? Let us help!
  • fullslide1
    File a Complaint
    Helping consumers with their complaints
  • fullslide1
    Consumer Protection
    Do you Know Your Consumer Rights?

Steps to Resolution

Consumer Complaints Redressal Services

We draft a complaint after exhaustive analysis of your grievance and guide you with the process of filing the complaint with the company/entity.

Resolve Complaint

We take the complaint to the authority holders in the escalation team of the company/entity, who have the means and power to address your issues. We diligently stay on the case and keep you updated through email and SMS.

Resolve Complaint

We send a detailed letter to the senior management of the company/entity explaining your grievance; seeking redressal for the same.


If need be, we handhold you in approaching the consumer forum. We will provide you with a package containing a complaint along with the requisite affidavit in the prescribed format. Sign the documents and you are ready to submit the package to the consumer court.

Recent Complaints

  • 45% of the 70,000 odd complaints received by RBI Ombudsman are rejected each year on account of mistake in grounds of raising complaints, lack of appropriate evidence.

  • IRDA's Integrated Grievance Management System (IGMS) receives approx 3 lakh complaints for Life Insurers and approx 1 Lakh for Non-Life Insurers.

  • IRDA's Ombudsman receives approx 22,000 complaints each year, of which 75% are rejected.

  • NCH received 120,000 calls each year from harassed consumers with Real Estate, DTH/Cable and NBFCs contributing to bulk of issues.

  • The Consumer Protection Act provides for better protection of the interests of consumers and covers unfair/restrictive trade practices, defective goods, deficiency in services.

  • TRAI receives approx 2 Lakh complaints against Telecom Service Providers each year.

  • Indian consumers are cheated to the tune of Rs.20 billion* a year, either by poor quality or less quantity or by overcharging. - * Ministry of Consumer Affairs and Public Distribution, Survey, 2000

  • 53% of consumers are unaware of the India’s Consumer grievance redress system - national survey conducted by CUTS International

  • 93% of Indian consumers have never made a formal complaint. And of the seven percent who have filed a complaint, only 0.3% have achieved redressal - national survey conducted by CUTS International

  • 75% of cases are not properly redressed

  • 40% of consumers do not refer to any safety or quality certifications such as ISI, ISO, Agmark, Codex etc before making a purchase

  • Only 50% of the cases are redressed within the stipulated time frame in consumer courts

  • Top 3 reasons for delay in redressal are (i) Limited awareness of complainant (17%) (ii) aadjournment sought by parties (15%) (iii) Inadequate administrative/ support staff in consumer redressal forums (14%)