Helpline Number +91-900 844 0246
We draft a complaint after exhaustive analysis of your grievance and guide you with the process of filing the complaint with the company/entity.
We take the complaint to the authority holders in the escalation team of the company/entity, who have the means and power to address your issues. We diligently stay on the case and keep you updated through email and SMS.
We send a detailed letter to the senior management of the company/entity explaining your grievance; seeking redressal for the same.
If need be, we handhold you in approaching the consumer forum. We will provide you with a package containing a complaint along with the requisite affidavit in the prescribed format. Sign the documents and you are ready to submit the package to the consumer court.
45% of the 70,000 odd complaints received by RBI Ombudsman are rejected each year on account of mistake in grounds of raising complaints, lack of appropriate evidence.
IRDA's Integrated Grievance Management System (IGMS) receives approx 3 lakh complaints for Life Insurers and approx 1 Lakh for Non-Life Insurers.
IRDA's Ombudsman receives approx 22,000 complaints each year, of which 75% are rejected.
NCH received 120,000 calls each year from harassed consumers with Real Estate, DTH/Cable and NBFCs contributing to bulk of issues.
The Consumer Protection Act provides for better protection of the interests of consumers and covers unfair/restrictive trade practices, defective goods, deficiency in services.
TRAI receives approx 2 Lakh complaints against Telecom Service Providers each year.
Indian consumers are cheated to the tune of Rs.20 billion* a year, either by poor quality or less quantity or by overcharging. - * Ministry of Consumer Affairs and Public Distribution, Survey, 2000
53% of consumers are unaware of the India’s Consumer grievance redress system - national survey conducted by CUTS International
93% of Indian consumers have never made a formal complaint. And of the seven percent who have filed a complaint, only 0.3% have achieved redressal - national survey conducted by CUTS International
75% of cases are not properly redressed
40% of consumers do not refer to any safety or quality certifications such as ISI, ISO, Agmark, Codex etc before making a purchase
Only 50% of the cases are redressed within the stipulated time frame in consumer courts
Top 3 reasons for delay in redressal are (i) Limited awareness of complainant (17%) (ii) aadjournment sought by parties (15%) (iii) Inadequate administrative/ support staff in consumer redressal forums (14%)
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